Return & Refund Policy — Kanz Mart

At Kanz Mart, ensuring your complete satisfaction is our highest priority. If you are not entirely pleased with your acquisition, we are here to assist you. Please review our Return & Refund Guidelines thoroughly prior to submitting a return request.

1. Return Eligibility Criteria

You may submit a return request within 30 calendar days following the delivery date of your order. To be fully eligible for a return, merchandise must satisfy the following conditions:

• Remain unused, unworn, and preserved in its pristine, original condition.

• Include all original product tags, brand labels, accessories, and complete packaging.

• Be accompanied by the original sales invoice, order confirmation, or valid proof of purchase.

• Please note: Products failing to meet these criteria may be declined for refund or exchange.

2. Return Initiation Process

To start a return procedure, please reach out to our customer care division via:

• Email: support@kanzmart.com (or your designated support email)

Please ensure your message contains the following details:

• Order reference number

• Full customer name

• Detailed reason for the return

• High-resolution photographs (mandatory if the product arrived damaged, flawed, or incorrect)

Our support specialists will evaluate your submission and supply clear return instructions along with the designated warehouse address if approved. Kindly avoid sending items back without prior confirmation. Unapproved packages may be rejected.

3. Compromised, Defective, or Wrong Items

We encourage you to inspect your package immediately upon arrival. Should you encounter:

• A physically damaged product

• A factory-defective item

• An incorrect merchandise delivery

Please notify us within 48 hours of receipt by emailing our support desk with your order specifics and supporting photos. We will promptly review the matter and arrange a suitable remedy, such as a direct replacement, item exchange, or financial refund.

4. Non-Returnable Merchandise

Due to strict hygiene, safety protocols, and product classifications, the following categories are strictly final sale and cannot be returned or refunded:

• Custom-crafted or personalized merchandise

• Digital vouchers or gift cards

• Promotional, clearance, or final sale items

• Items that display signs of use, laundering, alteration, or post-delivery damage

• Merchandise missing original packaging, security tags, or valid proof of purchase

• Products restricted from return due to strict health, safety, or personal hygiene standards

If you require clarification regarding a specific product's eligibility, please consult our team prior to initiating a request.

5. Product Exchanges

If you would like to swap an item for a different variant, please get in touch with our customer care team. Exchanges depend entirely on active stock availability. Should your preferred option be out of stock, you may select an alternative eligible item or opt for a standard refund where applicable.

6. Return Transit & Shipping Costs

Unless the return stems from a Kanz Mart oversight (such as receiving a flawed, damaged, or wrong product), customers assume full responsibility for return shipping expenses. We strongly advise utilizing a traceable delivery courier, as Kanz Mart cannot accept liability for packages lost or damaged while in transit back to our facility.

7. Refund Execution & Timelines

Upon arrival and physical inspection of your returned package at our facility, we will email you regarding the status of your refund approval. If approved:

• Reimbursements will be credited back via your original payment channel.

• Transaction processing generally requires 7 to 10 business days, dictated by your financial institution or card issuer.

• Initial shipping costs, import duties, local taxes, and auxiliary service fees remain strictly non-refundable unless the return is due to our error.

8. Regional Compliance (UAE & Saudi Arabia)

This policy governs all shipments fulfilled across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). All return and refund workflows comply fully with regional consumer protection regulations active in the destination market. Nothing outlined in this policy restricts any statutory consumer rights guaranteed under UAE or KSA legislation.

9. Get in Touch

Should you have any inquiries regarding our Return & Refund guidelines or need hands-on assistance with an order, please reach out to us directly through our official customer channels.

• Brand Name: Kanz Mart

• Email: support@kanzmart.com

• Corporate Location: Deira, 214, Dubai, United Arab Emirates

• Support Availability: 24/7 Support